Central National Gottesman Inc.

 

Metal Products

Customer Claims Policy

 

This Customer Claims Policy is incorporated into and forms a part of the Central National Gottesman Inc. (“CNG” or Seller”) Terms and Conditions of Sale (“T/C”) and outlines the policy and procedures for the submission of claims by Customer for aluminum and stainless products which do not satisfy the warranty set forth in the T/C as well as guidelines regarding the disposition of such claims.   Terms used as defined terms herein and not defined herein have the meaning set forth in the T/C.  Aluminum coils and sheets are supplied in accordance with Aluminum Association standards and tolerances.  Stainless coils and sheets are supplied in accordance with applicable ASTM standards.

 

General Requirements


CNG does NOT reimburse for labor, freight, loss of production or charges associated with claims resulting from material defects.

 

No claim may be made for any special specifications, packaging, and or tolerance requirements not set forth in writing on the Customer purchase order and the CNG Acknowledgement for the products with respect to which a claim is submitted. 

 

Criteria for Material Rejection of Coil Stock

  1. Our guaranteed minimum yield is 95% based on the net weight of the coil. No claim can be made with respect to the first 5% head/tail material from a coil as that is considered to be scrap material and cannot be accepted under a claim.
  2. If a defect is visible at the beginning of an individual coil, we require the processing of 15 % of the coil weight to evaluate the degree and persistence of the defect. The balance of the coil, along with the metal processed, must be set aside for our inspection.
  3. Damages that occur as a result of a coil being put on the cut-to-length machine more than once will not be accepted.  Damages can easily occur when coils are wound or re-wound more than once.
  4. If a defect appears towards the end of the coil, we authorize to process any remaining coil weighing 1000 lbs. or less and to set aside for our inspection. (The defective material in excess of our guaranteed minimum yield of 95%)
  5. All rejected material must be properly identified with the following:
    1. Purchase order number
    2. Claim number
    3. Coil Number and Heat number
    4. Original net weight of coil/sheet being returned
    5. Net weight being rejected
    6. Sizes/weight of sheets being returned


Notification of Rejection


The following must be provided with each and every material rejection notification:

 

  1. A photograph(s) that clearly display the nature of the defect. If requested, Samples must be submitted clearly showing the defect(s) and must be marked with the purchase order number, claim number, weight being rejected and description of defect.
  2. An accurate description of the defect and the location within the material.
  3. If the defect is deemed a shape problem, (i.e. edge wave, shape, crown, or camber) we will require pictures with measurements clearly showing material is out of specification.  Take one sheet and place on a flat surface. Then, place a tape measure vertically against the sheet to show the degree of the problem.

 

CNG reserves the right to request return of the defective material and rework the product, if doing so is believed to rectify the condition.

 

 

Submission of Insurance Claims

 

Regarding the submission of insurance claims, we have implemented a time period in which a claim can be accepted for review, regarding:

 

                                    Any type of water damage, stains or rust

                                    Any type of damage while in transit

                                    Any type of handling damage

 

For material which is delivered directly to Customer upon arrival from the port, any insurance claim must be submitted within 60 days of receipt for damage.  Any damage which is apparent upon receipt must be noted at the time of receiving the goods on the receiving paperwork.

 

For material which is delivered to an interim storage facility, Any claims made by Customer must be made within the first 60 days from date of title transfer or date of delivery.

 

 

 

Rev 8.27.24